Shipping policy

Most items are made to order, so please allow a week before I ship your purchase off to you. All orders are shipped from the Czech Republic, Europe. Estimated shipping times are: 2-3 days within the Czech Republic, 1-2 weeks to EU countries, 2 weeks to the US & Canada and 2-3 weeks for other international orders.

If you’re in Prague and you’d like to pick your order up from my studio in Vinohrady, Prague 2, please get in touch!

Payments

I accept payments via credit card, debit card and Apple Pay at the checkout (via Stripe).
If you prefer, you can also order from my Etsy shop.

Return policy 

I gladly accept returns, exchanges and cancellations - contact me within 14 days of delivery for exchanges, send items back within 30 days of delivery, or request a cancellation within 5 days of purchase.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Custom or personalised orders can’t be returned or exchanged.

FAQ

Custom and personalized orders
I'm happy to work on custom orders, so if you have an idea or would like a piece customised, feel free to get in touch so we can discuss.

Collaborations
I’m open to collaborations, so if you think we could work together in some way, feel free to send me a message!

Wholesale availability
If you're interested in stocking my jewellery, please get in touch with details of your shop.

Gift wrapping and packaging
All pieces are gift wrapped and packed with love into individual white, branded boxes with a business card and sent in sturdy bubble wrapped envelopes.

Jewellery care instructions
All jewellery will be supplied in a box, so please keep it in its original packaging, especially when travelling. The leather can get damaged or wear faster if in contact with other objects. Keep all pieces away from water and moisture, out of the bathroom, and apply perfume before putting your jewellery on.
The cowskin leather will keep its shine over time, and you can use a dry cloth to lightly polish and keep it shining, from time to time. Note that the leather will naturally wear, revealing the lovely texture of the skin.

Repairs
If any piece of Benu Made jewellery unfortunately gets damaged or breaks, feel free to get in touch and I will do my best to repair it.

Sterling silver studs
925 sterling silver studs & butterflies are available for all earrings in my shop, for a small additional cost. If you'd like to upgrade your purchase from simple silver plated to sterling silver, all you need to do is add this listing to your cart, as well as the pair of earrings you're interested in purchasing.

Stockists
A selection of Benu Made jewellery is currently stocked at Shop Up Stories in Prague (Anglická 14, 120 00 Vinohrady).

Clip-on earrings
I'm afraid I'm not able to make clip-on earrings at the moment - I've experimented with different options in the past, but nothing I was 100% happy with. However, that might change so watch this space!

Contact
Please contact me if you have any further questions.